Business Telephone Features Worth Paying For

 It is quite simple to understand the importance of a good telephone system for your business. Indeed, a majority of your business operations rely heavily on communication related equipment. This is why a suitable business telephone system for your business is a crucial investment that needs to be made with care. However, finding the most suitable telephone system that can address all the communication related needs at a reasonable cost can be a daunting task.

Selecting the best business telephone system for your organization is a difficult task because of the numerous providers of business telephone systems and the countless features that are offered. They all sound so attractive, whether or not they are of any actual use for your business, and of course, cost a lot. This is why it becomes very important to understand the most common features the modern business telephone systems come equipped with. Then, you should consider which of the features are worth paying for, and what additional features you would like to have in your telephone. Some of the commonly available features of these systems are:

Call Recording:

You can record any calls for a number of purposes. You can use the recorded calls for any future references, or for training your staff regarding the subject discussed during the telephone calls, or for observing the quality and performance of the tele-calling staff using the telephone system.

Call Distribution:

Call distribution is a very important feature that is required for routing calls to the desired recipients of the calls automatically without the manual intervention of a receptionist. This feature is particularly important when people of your organization are not sitting in one single hall and are, instead, in different rooms or floors of the building.

Conference Calls:

Conferencing over the telephone simulates a real conference where more than two people are simultaneously speaking to each other. It is an important feature that allows people located out-of-office to collaborate and conduct meetings without losing a detail.

Call Parking:

This feature allows you to put a call on hold, allowing someone else to resume it from any other telephone in the same system.

Caller’s Identification:

This feature requires a reasonably large screen on the telephone equipment. It allows the number of the caller to be displayed on your phone. It can also show the name and other details of the caller if they are stored in the phonebook of the telephone equipment.

Call Diverting:

Call diverting is required for diverting your calls to an alternate number when you aren't around the main telephone. For example, if you are expecting an important call on your office number after your office hours, you can divert it to your cellular phone and receive the call when you’re home.

Voicemail:

Voicemail allows your callers to leave you voice messages on your telephone when you cannot receive their calls. You can later go through each of the stored voice messages and respond to the important ones.

IVRS (Interactive Voice Response System):

If you expect your callers to follow a certain fixed set of steps, you can program this using the IVRS facility. This is a very useful feature that can save a lot of money required for hiring dedicated employees. Examples of IVRS can be seen with the customer care centres of banks, telephone companies, investment banking organizations, and various other large organisations.
There are numerous features for business telephone systems you can take advantage of thanks to the recent developments in communication related technology. However, it is not wise to go for the features that just sound interesting; instead, you should assess your current and future business needs and then choose the features that are worth paying for.
_